Returns & Refunds Policy
Due to the perishable nature of our premium steaks and gourmet provisions, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our gold standard of quality, please contact our concierge team within 14 days for a resolution.
Inspect Your Delivery
Upon arrival, immediately check your package to ensure all vacuum-sealed steaks and sides are present and arrived in optimal condition.
Document Issues
If there are any concerns regarding the quality or temperature of your food, please take clear photographs of the product and the shipping label.
Contact Our Concierge
Email our support team with your order number and photos within 14 days of the delivery date to initiate a claim.
Resolution Process
Our team will review your request and, if approved, issue a replacement shipment or a refund to your original payment method promptly.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing